Support
As networks become more mission-critical, your business needs protection from network failure. Because occasional problems are inevitable, preparation is essential.
Network V2 is committed to your success. We provide immediate support from a team of expert IT professionals, usually in minutes. Now there is no need to waste productive time or pay for costly charges. With Network V2, our professionals go securely online and solve your problems transparently. Technology is changing everything, including the way networks are serviced.
A 30-day support package is included; please contact an NV2 agent for details. Our support hours are Monday through Friday, 9am - 6pm Eastern Time. 24-hour 7-days a week emergency support is also available.
See how we can tailor a program to meet your specific needs.
Support Features
Network V2 provides a variety of technical support options designed to help make the most of your business network. Our agents will help you select the plan that works best for your company and budget.
?On-call? or ?as-needed? ? YOU decide
Per-incident phone support packages are available that provide immediate customer service response either during regular business hours or 24/7. Each support incident includes as many contacts between your staff and Network V2 technicians as needed until the cause of the problem is identified and resolved.
E-mail support
Help from a real person is always available. Call our toll free line 877.594.7372 and you?ll be in touch with your dedicated support representative whenever a computer-related question comes up. E-mail support or live chat is suggested for non-critical support situations.
Online Support: Phone or live chat
Connecting with an agent is easy. Just call 877.594.7372 or chat with an agent online. We?ll walk you through the rest. Phone support is recommended for critical and time-sensitive support situations.
Secure remote support
Save time and trouble by using our secure ?remote control? software to invite Network V2 into your office. Within seconds a Network V2 technician has the ability to take control of your desktop and, either through an online chat or phone call, you can walk a technician through your problem or question while you watch them work.
Available 24/7
Highly trained agents are available any time, day or night. We are working 24/7 to make sure your business is functioning when you are.
Custom Support Packages
Network V2 strives to be responsive to all of our customers? needs. If our support packages do not fit your particular requirements, Network V2 can create a custom support package for your organization. Please contact Sales@NetworkV2.com for additional details.
Network V2 hosts a complementary Discussion Forum available to all business owners. In the forum, business owners can communicate with other users and Network V2 agents to answer questions or hold online discussions about our services. Our support team actively monitors the forum and will answer questions.
Professional Services By:
Seamless Development Inc. http://www.seamlessdev.com
Bringing Enterprise Power to Small Business!