Frequently Asked Questions
Network V2 Details
What do I need to know before I have an agent contact me?
Nothing. Call us, we will tell you what you need for your business network.
Will my network be secure?
Network V2 experts will design your network to keep your data and communications safe and available at all times.
Network V2 will manage and secure your network:
• Virus Protection
• VPN Management
• Spam Filtering
• Firewall Design
Do you guarantee your service?
We guarantee our services for 30 days after deployment. If there is a problem with the service we provided you, simply notify us within the stated time period, and we will work to remedy your problem quickly and at no additional cost. For further details, please see the Terms of Service provided at the time of delivery.
What forms of payment does Network V2 take?
We take most major credit cards, and company checks.
Can Network V2 help me place my order with DELL?
Yes. We?ll help you determine your hardware requirements based on each user?s occupational needs.
Why is the price of Network V2 so affordable?
We can deliver NV2 systems quickly and support them effectively by combining our expertise with the latest technology. Our streamlined configuration process bypasses typical inefficiencies and obstacles.
What is required for online support?
You must have a working high-speed Internet connection. If you are offline, you may contact us by phone at 877.594-7372.
How do I get Online Support through the Internet?
• Call 877.594-7372 or chat with an agent online.
• Our agents will walk you through the process of linking to the secure support connection.
• At the end of your service call, an agent will review the procedure they performed and will disconnect from your computer.
Can you help me if my Internet connection isn't working?
While most of our services require a working high-speed Internet connection, agents can also help troubleshoot Internet connection issues over the phone.
Support and Coverage
What software and hardware do you support?
We support any item that we have configured or installed.
Can I really get help 24 hours, 7 days a week?
Absolutely. We're here for you 24 hours a day, seven days a week. You can contact an agent at any time by calling 877.594.7372.
Contact an agent for details on support options.
I'm skeptical that Network V2 can give me the support I need over the Internet.
We are able to solve over 99.999% of user issues over the Internet. We believe so strongly in the value of our service that we offer a service guarantee. Put us to the test! Ask a representative for details.
Explain the remote support ? is my information safe?
It's very safe. We use remote control software that allows us to take control of your computer as if we were sitting right at your desk. This allows us to do our work over the Internet and enables us to offer you the lowest price possible.
In order to use the software on your computer, we must get your permission each and every time. Specifically, we cannot connect to your computer unless you accept a link that we send to you when you have requested support. By requiring your personal response, you are assured that nothing will take place when you aren?t looking.
Are Remote Services through an Internet connection secured?
Yes, the session is completely secure. When you log on to Network V2 Operations Center, the session is protected by an encrypted 128-bit connection. Each session is a one-on-one interaction between you and the agent.
Network V2 vs. Current IT
Why should I choose Network V2 over onsite configuration?
Network V2 combines the best IT management tools and practices with the highest level of customer service. We proactively monitor and manage the health of your network, solving problems before they have an impact on your business ? and do it very affordably.
About Network V2
Why did you develop Network V2?
Most small businesses find it difficult to get consistent, reliable advice and support for their computer systems. Network V2 provides all of the services a business needs, on a 24/7 basis, at a very affordable rate. The small to mid-size business community can now outsource their IT needs, just as they outsource payroll or recruiting services.
How will Network V2 help my business?
Most small business don't have reliable technology help ? or avoid using it until absolutely necessary ? because of concern for the potential expense.
Think of Network V2 as a membership that will allow your employees to get the support and training they need, when they need it, for a flat fee. A staff that knows that they are not ?running up the tab" will be more likely to proactively get answers to questions that could slow their performance, derailing technology problems before they can affect your business.